Requirement gathering
Understand business requirements, plan and provide estimates for the tasks involved
Applications are backbone of enterprises. Their success is critical to the growth of Organization. Businesses across the globe are facing dynamic market and financial conditions, which are changing at a rapid pace not seen before.
Organizations that are using loosely integrated, complex IT systems have to, however, transform their IT Services to ensure that IT improves operating efficiencies, reduces operating costs, ensures regulatory compliance and business agility, helps business growth, and enhances business value.
Applications drive differentiation, new revenue streams, and expansion into new markets. But as a customer, your application environment is sprawling and complex. You have to juggle numerous development technologies, a multi-tier architecture and a mix of custom-built, packaged and cloud-hosted applications, enterprise-wide applications that aren’t talking to each other or to systems hosted in critical business units.
We offer comprehensive Application Transformation and Management services that are designed to provide effective system integration services across companies
Our service offerings can be broadly categorized into:
Acespera assesses the capability maturity of an enterprise’s IT Area and creates an IT Transformation roadmap, identifying various transformational focus areas and providing recommendations to optimize the IT infrastructure and make it more efficient and adaptable.
Some key areas include Infrastructure Transformation, Application Transformation, Business Process Transformation, IT Process Transformation,
Acespera leverages its deep domain knowledge of multiple industry verticals, vast technology expertise, and proven experience in providing IT Services to ensure comprehensive, effective and value-driven IT Transformation for its clients.
Our IT Transformation services will enable an enterprises to evolve into an ‘innovative business partner’ that can foresee business changes and provide analytics that enable the business to take more informed decisions.
In the fast-paced dynamic IT application scenario, as a customer, you may need more than traditional management administration services to stay ahead. You need ongoing, proactive support that helps your organization continuously innovate and improve. No matter what your size or the scale of your investment, Application Management Services from Acespera can help you maximize productivity, reduce risk and accelerate time-to-value.
Time to value is at the core of a good AMS offering. These services can range from on-demand application support through full application outsourcing and managed cloud. This can include application enhancements (change requests (minor or major), upgrades, roll-outs) and optimization (advisory services, assessments, roadmaps)
Time to value is at the core of a good AMS offering. These services can range from on-demand application support through full application outsourcing and managed cloud. This can include application enhancements (change requests (minor or major), upgrades, roll-outs) and optimization (advisory services, assessments, roadmaps)
Our focus is on increasing efficiencies of existing applications by automating release management, resolving support issues, reducing time-to-market, embracing agile transformation, etc.
With businesses constantly evolving, it is imperative for organizations to drive changes to the application environment, while maintaining existing mission critical IT applications and infrastructure. Acespera’s tailor-made application maintenance and support services aim to reduce system outages and improve the performance and efficiency of the application portfolios. Our mature project management processes and application maintenance services optimize cost and ensure high service levels. Our application maintenance services typically include the following phases:
Understand business requirements, plan and provide estimates for the tasks involved
Gain knowledge about existing IT systems and maintenance process
Fix existing issues and enhance new features
Round the clock support to immediately address critical issues affecting the business applications
Acespera maintains the following multi-tier support that can be flexibly adjusted to your specific needs:
Involves a user support team that receives queries in your preferred way – by phone/video calls, chat, and social networks, via email, using specific web forms or a tracking system. The Service desk team registers and prioritizes the queries, collects the comprehensive description of the problems you faced, and either directly solves simple, previously documented issues or passes them to next level of support. Support Engineer takes responsibility for the incident and provides status according to agreed SLA (Service Level Agreement) till its closure.
Involves a trained technical support team that deals with system troubleshooting, monitor’s key performance indicators of the system as well as takes care of simple configuration issues, software installations, and routine maintenance.
Custom Application Development requires domain-expertise, in-depth technical skills, established infrastructure, and IT Operations support. With our expert base, infrastructure, and state-of-the art development workbench, Acespera deploys a proven approach to ensure standardization and offer cost-effective and innovative application development and maintenance solutions aligned to customer business needs.